Friday 9 May 2014

A Warning to Savvy Travelers


For Immediate Release.

HotelPlusPortal.com, headquartered in Orlando, FL issues a word of warning to savvy travelers in response to an increase in review blackmail causing the spread of misinformation and confusion.


Hotel Reviews – Take them with a grain of salt.

 

Reviews of any kind, with the rise of the internet, are rampant. Everyone no longer just has an opinion, now everyone also has a review based on that opinion. Reviews are of course neither inherently negative nor inherently positive but no matter what it is when it comes to deciding on the place you will be spending your vacation or getaway, they are certainly important.

 

We are speaking of course about hotels and hotel reviews, where the popularity of reviews has often lead to a rise in disgruntled, negative commentary. There are some particular things to look for in any review, whether it is of a hotel, a restaurant or a club.

 

Credibility.
First, credibility, who is it that is doing the review? It may sound snobby but you should be very careful about trusting customer reviews because of the anonymity given to them; they could literally be anyone, anyone aside from your average Joe, perhaps someone with an agenda. It is hard to glean much information from a name like PrincessKatMan23 or FanFicKing55. This is why people appreciate the opinion of reviews who put themselves under the scrutiny of the public gaze, giving their name, occupation (if it is something other than reviewing and commentary) and some other personal facts. But even these people are not faultless and one would do well to never take one single review as absolute. Rather, match and compare, this will give you a fairer and more balanced view of your prospective hotel.

 

Motives.
But on to the seedier side of things; why would anyone write a negative review if they did not actually have a bad experience or if they never even went to the hotel at all? Well remember the staff of most hotel is quite large, there is maintenance, customer service, cleaning, management and so on. In addition, the rules of most hotels are very up front and rigid, no smoking on duty, do these things within the hour, carry this there, always smile like so, comport yourself with a certain bearing and so forth. All of these things can actually make, for certain people, a very stressful and conflicting work environment. Such people probably had a falling out with the management of the hotel at which they worked and writing negative reviews is, to their mind, a form of payback.

 

The could also be the friends of people whom feel they have been slighted or those that have been fired from hotel positions, writing negative articles as a favor to their friends without much personal investment.


Considerations.

Obviously, these kinds of reviews cannot be trusted so here are some tips to spot them and other bad reviewers. The way a good review, not just of hotels, but of anything, works is as clearly and concisely as possible, he or she does not just go blindly into it without some direction. However people whom have a personal grudge against an embellishment like a hotel that is deep seat will normally be quite angry and formless. They will often capitalize things that do not need to be and put a great deal of (!) exclamation points into the ends of their sentences. And always, always avoid any review that is TYPED IN ALL CAPS, not just because it is a bloody strain on your eyes but the person writing it is either too uninformed about writing and reviews to do so or is simply too angry to be reasonable.

HotelPlusPortal.com is dedicated to guest satisfaction. Being a savvy traveler plays an important role in getting a good nights sleep and ultimately in ensuring a positive experience leaving you wanting to rave rather than rant! 

3 comments:

  1. Pay attention to the reviews, especially the ones for HotelPlusPortal.com. I booked a hotel room for next year through HotelPlusPortal.com. Today I received a call from the hotel, informing me that Hotel Plus, LLC has ceased operations, taken the money, my reservation is invalid and I need to pay the hotel in full to make the reservation. HotelPlusPortal.com, GuestSmile.com and all other related websites are all gone, voicemail is full, and emails return error messages. Ken Johnson, you owe me hundreds of dollars.

    ReplyDelete
    Replies
    1. Make that Shaun Sima. http://tinyurl.com/p3t46t9

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    2. Hi, I'm a journalist investigating the company, please call me at 407-420-5660

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